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Commerce + custom products

Build around the way your business needs to work.

Whether you are selling online or replacing an awkward internal process, the product should connect the customer experience with the work behind it. Start with one useful journey and build the smallest dependable solution around it.

Projects from £7,500

Delivery scoped around workflows and integrations.

Indicative starting price. Scope, total cost and any applicable VAT are agreed in your proposal.

Plan a commerce experience Plan a custom product

What changes

A clearer customer journey. A connected operation.

01

Make the journey coherent

Connect discovery, selection, ordering and the next step so customers know where they stand.

02

Join up the work

Give the team appropriate accounts, permissions and tools for managing the process behind the interface.

03

Release in useful stages

Prioritise the workflow that matters first, with clear checks, ownership and recovery before expanding.

What we can build

A product shaped around the job.

Tailored selling, ordering or operational functionality, designed as one coherent product. We choose the smallest dependable technical approach that can support the next stage of the business.

  • 01Commerce UX
  • 02Custom workflows
  • 03Accounts + permissions
  • 04Business integrations
  • 05Data + reporting

How we work

Start with the workflow. Release with evidence.

  1. 01

    Find the useful core

    Define the users, business objective and workflow that will make the first release worthwhile.

  2. 02

    Design the system

    Map the customer and team journeys, data responsibilities, integrations and important exceptions.

  3. 03

    Build + review

    Develop a working product in focused stages, using early reviews to resolve decisions while they are still easy to change.

  4. 04

    Verify + hand over

    Test the agreed journeys and failure cases, establish recovery and support, and release with clear operating guidance.

Is this right for you?

For a defined opportunity that needs a considered build.

  • You need selling or ordering functionality shaped around a specific business model.
  • A portal, internal tool or connected workflow could make an existing process clearer.
  • The first release can be kept focused, with an owner for business decisions.
  • Data access, integration responsibilities and operating costs can be agreed before build.

See the work

Explore a relevant customer journey.

Hospitality

Mobile ordering that connects the guest to the kitchen.

A live mobile ordering experience with routed preparation, payments, reporting and point-of-sale integration.

Explore the project
Art + culture

An editorial portfolio and commerce system for Oscar Eagle.

A restrained, image-led experience with a controlled catalogue, private review flow and carefully gated purchasing.

Explore the project

Before you begin

Useful answers for your project.

What can you actually build?

Premium marketing websites, booking platforms, commerce journeys, custom digital products, legacy modernisation and connected systems, plus bounded AI assistants or workflow automation. That can include customer dashboards, iOS and Android applications, IoT device connections, secure administration, payments, business integrations and reporting when the project needs them.

The aim is not to add technology for effect. We choose the smallest dependable solution that supports the commercial goal and the way the business operates.

Read this answer in Q&A

What if the project includes booking, commerce or complex integrations?

Those projects are scoped separately around workflows, rules, data, integrations and operational risk. You still see working progress early, but the final delivery window follows the real complexity rather than a marketing deadline.

We can often release the highest-value journey first and phase the rest, provided that approach is safe and useful for customers and the team running it.

Read this answer in Q&A

Will I own the website, accounts and data?

Your domain, content, operational data, search accounts and advertising accounts remain under your control. Code and design licence terms, paid services and third-party dependencies are stated in the proposal before work begins.

The handover documents the important systems and avoids unnecessary lock-in, so ownership works in practice as well as on paper.

Read this answer in Q&A

Selling something, or making the work run better?

Plan a commerce experience Plan a custom product